Refund policy
✅ HASSLE-FREE RETURNS & EXPRESS SHIPPING
At Elwood 101, we want you to shop with confidence. If something doesn’t feel quite right, we offer simple returns and fast, reliable shipping across Australia and internationally.
✅ RETURNS OVERVIEW
Refunds: Available on full-priced items and those discounted up to 20%
Store Credit: Items discounted 21–49%
Final Sale: Items discounted 50% or more (unless required under Australian Consumer Law)
✅ REFUNDID (INSTANT REFUNDS)
We’ve partnered with Refundid to offer instant refunds on eligible items before you’ve sent them back.
Available on full-priced items or those discounted up to 20%.
• Complete your return via the Refundid portal
• Receive your refund instantly
• Send your item back using tracked post
Return postage is the responsibility of the customer unless the item is faulty or incorrect.
✅ STANDARD RETURNS & EXCHANGES
Prefer a traditional return?
• Email info@elwood101.com.au within 7 days of receiving your order
• We’ll provide return instructions
• Send your item back using tracked post
Once received and approved, we’ll issue a refund (if eligible), store credit, or exchange.
✅ RETURN CONDITIONS
All items must be:
• Unworn, unwashed, and in original condition
• Free from makeup, fragrance, or marks
• Returned with all original tags and packaging
• Sent using tracked post
We recommend using registered post.
✅ FAULTY OR INCORRECT ITEMS
If something isn’t right:
• Contact us immediately at info@elwood101.com.au
• We’ll arrange repair, replacement, or refund
• Return shipping is covered by us
🚚 DOMESTIC SHIPPING (AUSTRALIA)
Free Standard Shipping on orders over $80
Orders under $80:
• $9.95 on orders up to $49.99
• $7.95 on orders between $50 and $79.99
Express Shipping: $12.95
Estimated delivery:
• Standard Shipping: 3–8 business days
• Express Shipping: 1–3 business days
Western Australia:
• Express Shipping: approximately 2–4 business days
Delivery to Northern Territory and remote regional areas may take slightly longer.
Orders are typically dispatched within 1 business day, excluding weekends, public holidays, and periods of unusually high demand.
All orders are sent with tracking and signature on delivery for the safest and most secure delivery possible.
If you choose to authorise "Leave in a Safe Place", you are instructing the carrier to deliver your parcel without obtaining a signature.
Once the parcel has been delivered in accordance with your delivery instructions and is marked as delivered by the carrier, responsibility for the parcel generally transfers to the recipient.
However, if there is evidence of delivery error or carrier fault, we will assist in resolving the matter in accordance with Australian Consumer Law.
✈️ INTERNATIONAL SHIPPING
⚠️ CUSTOMS & DUTIES
We do not collect import duties or taxes at checkout.
Any applicable fees are set by the destination country and are the responsibility of the customer. These charges are not included in your order total.
🌍 SHIPPING RATES
🇺🇸 United States
Standard — $29.95
6–10 business days
Express — $34.95
4–7 business days
🇳🇿 New Zealand
Standard — $17.95
8–13 business days
Express — $24.95
4–8 business days
🇨🇦 Canada
Standard — $29.95
6–10 business days
Express — $34.95
4–8 business days
🌍 Rest of the World
From $29.95 (weight-based)
Approx. 8–14 business days
All international orders include tracking and are shipped via Australia Post.
📦 UNCLAIMED, REFUSED OR RETURNED INTERNATIONAL PARCELS
All international orders are shipped with tracking and, where available, signature on delivery.
Once a delivery attempt has been made, it is the customer’s responsibility to follow any carrier instructions, including arranging redelivery or collecting the parcel from the nominated postal facility within the carrier’s required timeframe.
Parcels that are returned to Elwood 101 due to:
• failure to collect
• failure to arrange redelivery
• refusal of delivery
• incorrect or incomplete address details supplied at checkout
are not considered lost or failed deliveries.
Once the parcel has been safely returned to us, a refund may be processed for the returned item(s), less any costs incurred including:
• original shipping costs
• return shipping charges
• duties, taxes, customs fees or carrier charges paid by Elwood 101
Elwood 101 is not responsible for delays, storage periods, or return decisions made by international postal services when a parcel has been awaiting customer action.
❓ NEED HELP?
Email us anytime at info@elwood101.com.au — we’re here to help.
Thank you for supporting independent Australian retail 💛
