SHIPPING + RETURNS
SHIPPING + RETURNS
✅ HASSLE-FREE RETURNS & EXPRESS SHIPPING
At Elwood 101, we want you to shop with confidence. If something doesn’t feel quite right, we offer simple returns and fast, reliable shipping across Australia and internationally.
✅ RETURNS OVERVIEW
Refunds: Available on full-priced items and those discounted up to 20%
Store Credit: Items discounted 21–49%
Final Sale: Items discounted 50% or more (unless required under Australian Consumer Law)
✅ REFUNDID (INSTANT REFUNDS)
We’ve partnered with Refundid to offer instant refunds on eligible items before you’ve sent them back.
Available on full-priced items or those discounted up to 20%.
• Complete your return via the Refundid portal
• Receive your refund instantly
• Send your item back using tracked post
Return postage is the responsibility of the customer unless the item is faulty or incorrect.
✅ STANDARD RETURNS & EXCHANGES
Prefer a traditional return?
• Return requests must be emailed to info@elwood101.com.au within 7 days of receiving your order
• We’ll provide return instructions
• Send your item back using tracked post
Once received and approved, we’ll issue a refund (if eligible), store credit, or exchange.
✅ RETURN CONDITIONS
All items must be:
• Unworn, unwashed, and in original condition
• Free from makeup, fragrance, or marks
• Returned with all original tags and packaging
• Sent using tracked post
We recommend using registered post.
✅ FAULTY OR INCORRECT ITEMS
If something isn’t right:
• Contact us immediately at info@elwood101.com.au
• We’ll arrange repair, replacement, or refund
• Return shipping is covered by us
🚚 DOMESTIC SHIPPING (AUSTRALIA)
Free Standard Shipping on orders over $80
Orders under $80:
• $9.95 on orders up to $49.99
• $7.95 on orders between $50 and $79.99
Express Shipping: $12.95
Estimated delivery:
• Standard Shipping: 3–8 business days
• Express Shipping: 1–3 business days
Western Australia:
• Express Shipping: approximately 2–4 business days
Delivery to Northern Territory and remote regional areas may take slightly longer.
Orders are typically dispatched within 1 business day, excluding weekends, public holidays, and periods of unusually high demand.
All orders are sent with tracking and signature on delivery for the safest and most secure delivery possible.
If you choose to authorise "Leave in a Safe Place", you are instructing the carrier to deliver your parcel without obtaining a signature.
Once the parcel has been delivered in accordance with your delivery instructions and is marked as delivered by the carrier, responsibility for the parcel generally transfers to the recipient.
However, if there is evidence of delivery error or carrier fault, we will assist in resolving the matter in accordance with Australian Consumer Law.
📦 UNCLAIMED OR RETURNED PARCELS (AUSTRALIA)
All Australian orders are shipped with tracking and, where applicable, signature on delivery.
Once a delivery attempt has been made, it is the customer’s responsibility to follow carrier instructions, including arranging redelivery or collecting the parcel from the nominated collection point within the carrier’s required timeframe.
Parcels returned to Elwood 101 due to:
• failure to collect
• failure to arrange redelivery
• refusal of delivery
• incorrect or incomplete address details supplied at checkout
are not considered lost or failed deliveries.
Once the parcel has been safely returned to Elwood 101, a refund will be processed for the returned item(s), less any shipping or carrier charges incurred as a result of the unsuccessful delivery.
Original shipping charges are not refundable where a delivery attempt has been made.
✈️ INTERNATIONAL SHIPPING
⚠️ CUSTOMS, VAT & DUTIES
We do not collect import duties, VAT, customs clearance fees or taxes at checkout.
Orders shipped outside Australia may be subject to VAT, import duties, customs clearance or processing fees, taxes and other government charges on arrival, depending on your country's regulations. These charges are determined by local customs authorities and are the responsibility of the customer.
European Union customers: Due to recent legislative changes, most orders entering the EU may be subject to VAT, customs clearance fees and other import charges regardless of order value.
If you're unsure, we recommend checking with your local customs office for an estimate of any potential charges before placing your order.
🌍 SHIPPING RATES
🇳🇿 New Zealand
Standard — $17.95
Estimated delivery: 6–10 business days
Express — $24.95
Estimated delivery: 3–5 business days
Please note delivery times are estimates only and may be affected by customs processing, airline schedules, weather events, public holidays, and other circumstances outside our control.
🇨🇦 Canada
Standard — $29.95
Estimated delivery: 6–10 business days
Express — $34.95
Estimated delivery: 4–8 business days
🌍 Rest of the World
Shipping from $29.95 (weight-based)
Estimated delivery: 8–14 business days
All international orders include tracking and are shipped via Australia Post.
Orders are typically dispatched within 1 business day, excluding weekends, public holidays, and periods of unusually high demand.
📦 UNCLAIMED, REFUSED OR RETURNED INTERNATIONAL PARCELS
All international orders are shipped with tracking and, where available, signature on delivery.
Once a delivery attempt has been made, it is the customer’s responsibility to follow any carrier instructions, including arranging redelivery or collecting the parcel from the nominated postal facility within the carrier’s required timeframe.
Parcels returned to Elwood 101 due to:
• failure to collect
• failure to arrange redelivery
• refusal of delivery
• incorrect or incomplete address details supplied at checkout
are not considered lost or failed deliveries.
Once the parcel has been safely returned to Elwood 101, a refund will be processed for the returned item(s), less any costs incurred as a result of the unsuccessful delivery, including but not limited to:
• original shipping charges
• return shipping charges
• duties, VAT, customs clearance fees, carrier charges or other government-imposed import costs paid by Elwood 101
Original shipping charges are not refundable where a delivery attempt has been made.
Please note that customs authorities may not refund import duties, VAT, customs clearance fees or other government charges on parcels that are refused, returned or deemed undeliverable.
Elwood 101 is not responsible for delays, storage periods, or return decisions made by international postal services when a parcel has been awaiting customer action.
❓ FREQUENTLY ASKED QUESTIONS
Q: Do you offer refunds?
A: Refunds are available on full-priced items and items discounted up to 20%.
Q: What if my item was purchased on sale?
A: Items discounted 21–49% are eligible for store credit. Items discounted 50% or more are considered final sale unless required under Australian Consumer Law.
Q: Who pays return postage?
A: Customers are responsible for return postage unless the item is faulty or incorrect.
Q: Do you offer instant refunds?
A: Yes. Eligible orders can be returned through Refundid for an instant refund before the item has been sent back.
Q: Do you ship internationally?
A: Yes. We ship to New Zealand, Canada and many international destinations with tracking included.
Q: Are import duties and taxes included in international orders?
A: No. Any duties, VAT, customs clearance fees, taxes or other import charges imposed by local authorities are the responsibility of the customer.
❓ NEED HELP?
Email us anytime at info@elwood101.com.au — we're here to help.
