SHIPPING + RETURNS
✅ HASSLE-FREE RETURNS & EXPRESS SHIPPING
At Elwood 101, we want you to shop with confidence. If your item doesn’t fit or feel quite right, we offer simple return options and fast dispatch across Australia and internationally.
✅ RETURNS OVERVIEW
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Refunds: Available on full-priced items and those discounted by no more than 20%.
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Store Credit: Applied to items discounted between 21% and 49%.
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No Returns: Items discounted by 50% or more are considered final sale, unless required by Australian Consumer Law.
✅ REFUNDID (INSTANT REFUND OPTION)
We’ve partnered with Refundid to offer instant refunds on eligible items — before you’ve even posted them back.
⚠️ Note: Refundid is only available for full-priced items or those discounted by 20% or less.
How it works:
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Visit the Refundid portal
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Enter your details and complete the form
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Receive your refund instantly
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Send the item back to us using tracked post
Please note: Return postage for Refundid orders is the responsibility of the customer unless the item is faulty or incorrect.
✅ You must have an Australian mobile number and meet Refundid’s eligibility to use this service.
✅ STANDARD RETURNS & EXCHANGES
Prefer a traditional return or exchange?
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Email us at info@elwood101.com.au within 7 days of receiving your order.
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We’ll issue you a return authorisation (RA) number and instructions.
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Return your item using tracked post.
Once received and approved, we’ll:
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Issue a refund (if eligible)
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Provide store credit
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Send your requested exchange
Please note: Return postage for change-of-mind returns and exchanges is the customer’s responsibility unless the item is faulty or incorrectly supplied.
✅ RETURN CONDITIONS
All returned items must:
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Be unworn, unwashed, unaltered, and undamaged
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Be free from make-up, perfume, or other scents
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Have all original tags and packaging intact
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Be returned with tracking
Important packaging info:
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Sunglasses (as supplied by us) must be returned with clean lenses (no fingerprints) and original hard case
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Eco-branded compostable bags (used by select brands) must be returned intact and not used as the return satchel, as they are delicate and easily damaged
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Use a separate, protective outer satchel (e.g., our black postage satchels)
✅ We are not responsible for items lost or damaged in return transit.
✅ Do not lodge returns in an untracked mailbox.
We strongly recommend registered post with insurance.
✅ FAULTY OR INCORRECT ITEMS
Although we carefully inspect every order, occasional human error or product faults may occur.
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Contact us immediately at info@elwood101.com.au
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We’ll offer a repair, replacement, or full refund depending on the situation
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We cover return postage in cases of fault or dispatch error
Colour Disclaimer:
We do our best to represent colours accurately, but actual shades may vary due to screen settings, lighting (e.g. flash vs shade), and device display. We appreciate your understanding.
✅ MULTI-BUY DISCOUNTS & BUNDLES
If returning an item from a bundle or promotion:
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Refunds are calculated from the discounted price paid
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Remaining items may be recalculated at their standalone pricing
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If this results in a discount exceeding 20%, the return will follow our store credit policy
🔍 At Elwood 101, we value transparency and trust.
If you’re unsure how a return will be handled, we encourage you to reach out before purchasing or before sending an item back — we’re always happy to help at info@elwood101.com.au.
🚫 FINAL SALE / OUTLET / WAREHOUSE ITEMS
Items discounted by 50% or more are considered final sale.
These are not eligible for return unless faulty or not meeting Australian Consumer Law guarantees.
Where appropriate, we will offer repair or replacement as the first step.
🚚 UNCOLLECTED PARCELS & ADDRESS ERRORS
If your parcel is returned to us due to:
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An incorrect or incomplete address, or
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Failure to collect from your local post office
We may deduct the return shipping fee from any applicable refund.
Re-delivery charges will apply if you wish your parcel to be resent.
This is assessed at our discretion on a case-by-case basis.
📌 Tip: Always double-check your shipping details before placing your order.
If you notice an error, email us ASAP at info@elwood101.com.au.
✈️ DOMESTIC SHIPPING (AUSTRALIA)
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Free Standard Shipping on orders over $80
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Orders under $80: $5.95–$8.95 (based on order size)
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Express Shipping: $11.95
Estimated delivery times:
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Standard: 3–5 business days
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Express: 1–2 business days
✅ All orders dispatched within 1 business day, though rare delays (e.g. weekends, public holidays, illness) may occur
✅ Signature on delivery is included
✈️ INTERNATIONAL SHIPPING
New Zealand
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Standard: $17.95 | 8–13 business days
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Express: $24.95 | 4–8 business days
USA & Canada
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Standard: $29.95 | 6–10 business days
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Express: $34.95 | 4–8 business days
Rest of the World
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From $29.95 (based on weight) | Approx. 8–14 business days
✅ All international orders include tracking & signature
✅ We ship exclusively via Australia Post — tracking links sync with the national postal system in your country (e.g. USPS, NZ Post)
📧 Tracking emails are sent once lodged — please check your spam/junk folder if you haven’t received it
📮 If you haven’t received tracking within a few business days, contact us at info@elwood101.com.au and we’ll resend it
📌 Add info@elwood101.com.au to your email safe sender list to avoid missing important updates
⚠️ CUSTOMS & DUTIES
Customers are responsible for any customs duties or import taxes imposed by their country.
These may vary depending on destination and recent international trade policy changes.
We recommend checking with your local customs office before ordering to avoid unexpected charges.
📦 SHIPPING INSURANCE
At checkout, you’ll see an optional Shipping Protection add-on — covering:
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Lost or stolen parcels
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Damage in transit
This is pre-selected for your peace of mind and can be unticked if not required.
❓ NEED HELP?
Reach out anytime at info@elwood101.com.au — we’re here to help.
Thank you for shopping local and supporting independent Australian retail 💛
