Shipping policy
β HASSLE-FREE RETURNS & EXPRESS SHIPPING
At Elwood 101, we want you to shop with confidence. If something doesnβt feel quite right, we offer simple returns and fast, reliable shipping across Australia and internationally.
β RETURNS OVERVIEW
Refunds: Available on full-priced items and those discounted up to 20%
Store Credit: Items discounted 21β49%
Final Sale: Items discounted 50% or more (unless required under Australian Consumer Law)
β REFUNDID (INSTANT REFUNDS)
We've partnered with Refundid to offer instant refunds on eligible Australian orders before you've sent your item back.
Available on full-priced items and items discounted by up to 20%.
- Complete your return via the Refundid portal.
- Receive your refund instantly.
- Return your item using tracked post.
Return postage is the responsibility of the customer. If we have sent you the incorrect item, we'll provide a prepaid return satchel.
If you believe your item is faulty, it may need to be returned to us or the manufacturer for assessment before a remedy is determined. If the item is confirmed to be faulty, we'll reimburse your reasonable standard postal return costs. Please retain your postage receipt, as reimbursement cannot be processed without proof of postage.
β STANDARD RETURNS & EXCHANGES
Prefer a traditional return?
β’ Email info@elwood101.com.au within 7 days of receiving your order
β’ Weβll provide return instructions
β’ Send your item back using tracked post
Once received and approved, weβll issue a refund (if eligible), store credit, or exchange.
β RETURN CONDITIONS
All items must be:
β’ Unworn, unwashed, and in original condition
β’ Free from makeup, fragrance, or marks
β’ Returned with all original tags and packaging
β’ Sent using tracked post
We recommend using registered post.
β FAULTY OR INCORRECT ITEMS
If something isn't right:
- Contact us as soon as possible at info@elwood101.com.au
- If you believe your item is faulty, we'll provide instructions for returning it for assessment. Assessment may be carried out by Elwood101 and/or the manufacturer or supplier before a remedy is determined.
- If the item is confirmed to be faulty, we'll repair, replace or refund the item in accordance with Australian Consumer Law and reimburse your reasonable standard postal return costs. Please retain your postage receipt, as reimbursement cannot be processed without proof of postage.
- If we have sent you the incorrect item, we'll provide a prepaid return satchel and arrange a replacement or refund.
π DOMESTIC SHIPPING (AUSTRALIA)
Free Standard Shipping on orders over $80
Orders under $80:
β’ $9.95 on orders up to $49.99
β’ $7.95 on orders between $50 and $79.99
Express Shipping: $12.95
Estimated delivery:
β’ Standard Shipping: 3β8 business days
β’ Express Shipping: 1β3 business days
Western Australia:
β’ Express Shipping: approximately 2β4 business days
Delivery to Northern Territory and remote regional areas may take slightly longer.
Orders are typically dispatched within 1 business day, excluding weekends, public holidays, and periods of unusually high demand.
All orders are sent with tracking and signature on delivery for the safest and most secure delivery possible.
If you choose to authorise "Leave in a Safe Place", you are instructing the carrier to deliver your parcel without obtaining a signature.
Once the parcel has been delivered in accordance with your delivery instructions and is marked as delivered by the carrier, responsibility for the parcel generally transfers to the recipient.
However, if there is evidence of delivery error or carrier fault, we will assist in resolving the matter in accordance with Australian Consumer Law.
βοΈ INTERNATIONAL SHIPPING
β οΈ CUSTOMS, VAT, DUTIES & IMPORT CHARGES
We do not collect import duties, VAT, customs clearance fees, tariffs or taxes at checkout.
Orders shipped outside Australia may be subject to import duties, tariffs, VAT, customs clearance fees, taxes or other government charges upon arrival, depending on your country's import regulations. These charges are determined by local customs authorities and are the responsibility of the customer.
Where applicable, import duties, tariffs or taxes may be collected by customs authorities or the delivery carrier before your order is released for delivery.
If you're unsure of any potential import charges, we recommend checking with your local customs office before placing your order.
πΊπΈ UNITED STATES
Flat Rate Shipping β $29.95 AUD
Estimated delivery: 6β10 business days
Orders are shipped with full tracking via Australia Post and delivered by USPS or one of its delivery partners once they arrive in the United States.
The same Australia Post tracking number remains with your parcel throughout its journey and can be used to track your order from dispatch in Australia through to final delivery in the United States.
Orders entering the United States may be subject to import duties, tariffs, taxes or customs processing charges in accordance with current U.S. import regulations. Any such charges are the responsibility of the customer.
Please note that delivery timeframes are estimates only and may vary due to customs processing, airline schedules, weather events, public holidays or other circumstances outside our control.
π³πΏ NEW ZEALAND
Standard β $17.95 AUD
Estimated delivery: 6β10 business days
Express β $24.95 AUD
Estimated delivery: 3β5 business days
Please note that delivery timeframes are estimates only and may vary due to customs processing, airline schedules, weather events, public holidays or other circumstances outside our control.
π¨π¦ CANADA
Standard β $29.95 AUD
Estimated delivery: 6β10 business days
Express β $34.95 AUD
Estimated delivery: 4β8 business days
Please note that delivery timeframes are estimates only and may vary due to customs processing, airline schedules, weather events, public holidays or other circumstances outside our control.
π REST OF THE WORLD
Shipping from $29.95 AUD (weight-based)
Estimated delivery: 8β14 business days
Please note that delivery timeframes are estimates only and may vary due to customs processing, airline schedules, weather events, public holidays or other circumstances outside our control.
All international orders include tracking and are shipped via Australia Post.
Orders are typically dispatched within 1 business day, excluding weekends, public holidays and periods of unusually high demand.
π¦ UNCLAIMED, REFUSED OR RETURNED INTERNATIONAL PARCELS
All international orders are shipped with tracking and, where available, signature on delivery.
Once a delivery attempt has been made, it is the customer's responsibility to follow any carrier instructions, including arranging redelivery or collecting the parcel from the nominated postal facility within the carrier's required timeframe.
Parcels returned to Elwood101 due to:
β’ Failure to collect
β’ Failure to arrange redelivery
β’ Refusal of delivery
β’ Incorrect or incomplete delivery address supplied at checkout
are not considered lost or failed deliveries.
Once the parcel has been safely returned to Elwood101, a refund will be processed for the returned item(s), less any costs incurred as a result of the unsuccessful delivery, including but not limited to:
β’ Original shipping charges
β’ Return shipping charges
β’ Import duties
β’ Tariffs
β’ VAT
β’ Customs clearance fees
β’ Carrier charges
β’ Any other government-imposed import costs paid by Elwood101
Original shipping charges are not refundable where a delivery attempt has been made.
Please note that customs authorities may not refund import duties, tariffs, VAT, customs clearance fees or other government charges on parcels that are refused, returned or deemed undeliverable.
Elwood101 is not responsible for delays, storage periods or return decisions made by international postal services when a parcel has been awaiting customer action.
β FREQUENTLY ASKED QUESTIONS
Q: Do you offer refunds?
A: Refunds are available on full-priced items and items discounted by up to 20%
Q: What if my item was purchased on sale?
A: Items discounted by 21β49% are eligible for store credit. Items discounted by 50% or more are considered final sale unless required under Australian Consumer Law.
Q: Who pays return postage?
A:Β
Return postage is the customer's responsibility unless otherwise provided under our Returns Policy.
Q: Do you offer instant refunds?
A: Yes. Eligible orders may qualify for an instant refund through Refundid. Availability depends on your order and location.
Q: Do you ship internationally?
A: Yes. We ship to the United States, New Zealand, Canada and many other international destinations with tracking included.
Q: Are import duties, tariffs and taxes included in international orders?
A: No. Any import duties, tariffs, VAT, customs clearance fees, taxes or other government-imposed charges are the responsibility of the customer.
β NEED HELP?
Email us anytime at info@elwood101.com.au β we're here to help.
